At Samriddhi Jewels, we are committed to providing a smooth and reliable shopping experience. This Shipping & Returns Policy explains how we process orders, deliver products, and handle returns, replacements, and refunds.

Shipping Policy

We aim to process and ship all orders as quickly as possible so that customers receive their jewellery without unnecessary delays.

• All orders are processed after successful order confirmation and payment verification.
• Orders are usually dispatched within 24 hours of confirmation.
• Once dispatched, orders are delivered within 2–3 business days, depending on your location and courier availability.
• Customers may receive tracking information via email or SMS once the order is shipped.
• Delivery times may vary slightly due to public holidays, weather conditions, or courier service delays.

Please ensure that the shipping address and contact details are correct at the time of placing the order to avoid delivery issues.

Returns, Refunds & Replacement Policy

Customer satisfaction is very important to us. If there is any issue with your order, we offer options for returns, replacements, or refunds according to the conditions mentioned below.

Return Policy

Customers can request a return within 7 days of receiving the order.

To be eligible for a return:

• The product must be unused and in the same condition as received.
• The product must be returned in its original packaging along with all tags, boxes, and accessories.
• The return request must be submitted within the allowed 7-day return window.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your return request.

Replacement Policy

If the product received is damaged, defective, or incorrect, customers may request a replacement.

• Replacement requests are reviewed and approved after verification.
• Once approved, the replacement order will be delivered within 3–5 business days.
• The replacement will be shipped to the same delivery address provided in the original order unless otherwise requested.

Refund Policy

If a refund is approved after reviewing the return request:

• The refund amount will be processed to the original payment method used during checkout.
• Refunds are typically credited within 4–5 business days after approval.
• The exact time for the amount to reflect in your account may depend on your bank or payment provider.

Need Help?

If you have any questions regarding shipping, returns, refunds, or replacements, our support team will be happy to assist you.

📧 Email: samriddhijewels@gmail.com
📞 Phone: +91 9170091041, +91 9343183020

Our team will try to respond to all queries as quickly as possible to ensure a smooth shopping experience.